{"id":140,"date":"2026-10-01T12:00:00","date_gmt":"2026-10-01T10:00:00","guid":{"rendered":"https:\/\/epic-telecom.com\/blog\/?p=140"},"modified":"2026-10-21T16:25:31","modified_gmt":"2026-10-21T14:25:31","slug":"atencion-cliente-epic-telecom-diferencial","status":"publish","type":"post","link":"https:\/\/epic-telecom.com\/blog\/es\/atencion-cliente-epic-telecom-diferencial\/","title":{"rendered":"C\u00f3mo es la atenci\u00f3n al cliente de Epic Telecom (y por qu\u00e9 somos diferentes)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Cuando llamas a un gran operador, a menudo terminas hablando con un contestador autom\u00e1tico o con alguien que no conoce tu situaci\u00f3n real. En cambio, en Epic Telecom la atenci\u00f3n al cliente es nuestro rasgo diferencial desde el primer d\u00eda. Por eso, merece la pena explicar en concreto c\u00f3mo trabajamos y qu\u00e9 puedes esperar cuando nos contactas.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfQui\u00e9n hay realmente detr\u00e1s del tel\u00e9fono?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En primer lugar, cabe saber que Epic Telecom se define como un puente entre personas, empresas y oportunidades en la regi\u00f3n de Tarragona, no como una gran corporaci\u00f3n an\u00f3nima. Asimismo, nos guiamos por valores de excelencia, transparencia y compromiso con el desarrollo sostenible, y esto se traduce directamente en c\u00f3mo tratamos cada llamada.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfQu\u00e9 significa \u00abimplicarnos desde el primer d\u00eda\u00bb?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Por un lado, cada cliente representa un reto concreto, y por eso nos implicamos desde el primer momento preocup\u00e1ndonos al m\u00e1ximo de sus necesidades reales. Por otro, esto significa que no ofrecemos la misma tarifa a todo el mundo sin escuchar antes qu\u00e9 situaci\u00f3n tiene cada persona o negocio. En definitiva, el asesoramiento personalizado forma parte del servicio, no es un extra.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfC\u00f3mo se refleja la transparencia en la relaci\u00f3n calidad-precio?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Precisamente, uno de nuestros compromisos es que sabr\u00e1s cu\u00e1nto pagar\u00e1s desde el primer momento, sin ninguna sorpresa en la factura. Adem\u00e1s, trabajamos bajo presupuesto, de manera que antes de contratar cualquier servicio conocer\u00e1s exactamente el coste final. Por tanto, la confianza se construye incluso antes de empezar a ser cliente.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfC\u00f3mo se traduce la proximidad en el d\u00eda a d\u00eda?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nos comprometemos a buscar el m\u00e1ximo beneficio del cliente, aconsejando siempre el tipo de tarifa que mejor se adapta a sus necesidades reales, aunque no sea la m\u00e1s cara. Asimismo, nuestros servicios son flexibles y pueden variar seg\u00fan el cliente, de manera que cada uno paga exactamente por lo que necesita, ni m\u00e1s ni menos.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfQu\u00e9 canales tengo disponibles para contactar con Epic Telecom?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En resumen, estos son los canales oficiales de atenci\u00f3n:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tel\u00e9fono directo: 977 756 775.<\/li>\n\n\n\n<li>Correo electr\u00f3nico: info@epic-telecom.com.<\/li>\n\n\n\n<li>Horario de atenci\u00f3n: de lunes a viernes, de 9:00 a 14:00 y de 15:00 a 17:00.<\/li>\n\n\n\n<li>Oficina f\u00edsica: Avenida Bellissens 42, Edificio Tecnoredesa (Oficina 113), 43204 Reus, Tarragona.<\/li>\n\n\n\n<li>Redes sociales: Facebook e Instagram.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfQu\u00e9 dicen realmente los clientes de Epic Telecom?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En efecto, la mejor prueba de todo esto es la valoraci\u00f3n real de los clientes: 5,0 sobre 5 estrellas en 71 opiniones de Google, con comentarios que destacan precisamente poder hablar con una persona real en lugar de un contestador autom\u00e1tico, y la atenci\u00f3n cercana en catal\u00e1n. Por el contrario, este tipo de valoraci\u00f3n es dif\u00edcil de encontrar entre los grandes operadores nacionales.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Preguntas frecuentes<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfC\u00f3mo puedo contactar con Epic Telecom si tengo un problema urgente?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Por tel\u00e9fono en el 977 756 775, en horario de lunes a viernes de 9:00 a 14:00 y de 15:00 a 17:00.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfEpic Telecom tiene oficina f\u00edsica a la que ir en persona?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">S\u00ed, en la avenida Bellissens 42, Edificio Tecnoredesa (Oficina 113), en Reus, Tarragona.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfQu\u00e9 puntuaci\u00f3n tiene Epic Telecom en opiniones de clientes?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">5,0 sobre 5 estrellas en 71 opiniones de Google.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfLa atenci\u00f3n al cliente es en catal\u00e1n?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">S\u00ed, la atenci\u00f3n cercana en catal\u00e1n es uno de los aspectos que m\u00e1s valoran los clientes, aunque tambi\u00e9n se atiende en castellano.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfC\u00f3mo s\u00e9 si la tarifa que me proponen es realmente la que necesito?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Epic Telecom aconseja siempre la tarifa que mejor se adapta a las necesidades reales de cada cliente, sin vender servicios de m\u00e1s.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Cuando llamas a un gran operador, a menudo terminas hablando con un contestador autom\u00e1tico o con alguien que no conoce tu situaci\u00f3n real. En cambio, en Epic Telecom la atenci\u00f3n al cliente es nuestro rasgo diferencial desde el primer d\u00eda. Por eso, merece la pena explicar en concreto c\u00f3mo trabajamos y qu\u00e9 puedes esperar cuando [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":138,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[271],"tags":[46,33,71,74,73,34,72],"class_list":["post-140","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telefonia-empresarial-es","tag-atencion-al-cliente","tag-epic-telecom-2","tag-opiniones-clientes","tag-proximidad","tag-reus-2","tag-tarragona-2","tag-transparencia-2"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Atenci\u00f3n al Cliente de Epic Telecom: Por Qu\u00e9 Somos Diferentes<\/title>\n<meta name=\"description\" content=\"Descubre c\u00f3mo es realmente la atenci\u00f3n al cliente de Epic Telecom: proximidad, transparencia y 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