{"id":136,"date":"2026-10-01T12:00:00","date_gmt":"2026-10-01T10:00:00","guid":{"rendered":"https:\/\/epic-telecom.com\/blog\/?p=136"},"modified":"2026-10-21T16:29:25","modified_gmt":"2026-10-21T14:29:25","slug":"atencio-client-epic-telecom-diferencial","status":"publish","type":"post","link":"https:\/\/epic-telecom.com\/blog\/atencio-client-epic-telecom-diferencial\/","title":{"rendered":"Com \u00e9s l&#8217;atenci\u00f3 al client d&#8217;Epic Telecom (i per qu\u00e8 som diferents)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Quan truques a un gran operador, sovint acabes parlant amb un contestador autom\u00e0tic o amb alg\u00fa que no coneix la teva situaci\u00f3 real. En canvi, a Epic Telecom l&#8217;atenci\u00f3 al client \u00e9s el nostre tret diferencial des del primer dia. Per aix\u00f2, val la pena explicar concretament com treballem i qu\u00e8 pots esperar quan ens contactes.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Qui hi ha realment darrere del tel\u00e8fon?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En primer lloc, cal saber que Epic Telecom es defineix com un pont entre persones, empreses i oportunitats a la regi\u00f3 de Tarragona, no com una gran corporaci\u00f3 an\u00f2nima. Aix\u00ed mateix, ens guiem per valors d&#8217;excel\u00b7l\u00e8ncia, transpar\u00e8ncia i comprom\u00eds amb el desenvolupament sostenible, i aix\u00f2 es tradueix directament en com tractem cada trucada.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Qu\u00e8 vol dir \u00abimplicar-se des del primer dia\u00bb?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">D&#8217;una banda, cada client representa un repte concret, i per aix\u00f2 ens impliquem des del primer moment preocupant-nos al m\u00e0xim de les seves necessitats reals. De l&#8217;altra, aix\u00f2 significa que no oferim la mateixa tarifa a tothom sense escoltar primer quina situaci\u00f3 t\u00e9 cada persona o negoci. En definitiva, l&#8217;assessorament personalitzat forma part del servei, no \u00e9s un extra.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Com es reflecteix la transpar\u00e8ncia en la relaci\u00f3 qualitat-preu?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Precisament, un dels nostres compromisos \u00e9s que sabr\u00e0s quan pagar\u00e0s des del primer moment, sense cap sorpresa a la factura. A m\u00e9s, treballem sota pressupost, de manera que abans de contractar qualsevol servei coneixer\u00e0s exactament el cost final. Per tant, la confian\u00e7a es construeix abans fins i tot de comen\u00e7ar a ser client.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Com es tradueix la proximitat en el dia a dia?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ens comprometem a buscar el m\u00e0xim benefici del client, aconsellant sempre el tipus de tarifa que s&#8217;adapta millor a les seves necessitats reals, encara que no sigui la m\u00e9s cara. Aix\u00ed mateix, els nostres serveis s\u00f3n flexibles i poden variar segons el client, de manera que cadasc\u00fa paga exactament pel que necessita, ni m\u00e9s ni menys.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Quins canals tinc disponibles per contactar amb Epic Telecom?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En resum, aquests s\u00f3n els canals oficials d&#8217;atenci\u00f3:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Tel\u00e8fon directe: 977 756 775.<\/li>\n\n\n\n<li>Correu electr\u00f2nic: info@epic-telecom.com.<\/li>\n\n\n\n<li>Horari d&#8217;atenci\u00f3: de dilluns a divendres, de 9:00 a 14:00 i de 15:00 a 17:00.<\/li>\n\n\n\n<li>Oficina f\u00edsica: Avinguda Bellissens 42, Edifici Tecnoredesa (Oficina 113), 43204 Reus, Tarragona.<\/li>\n\n\n\n<li>Xarxes socials: Facebook i Instagram.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Qu\u00e8 diuen realment els clients d&#8217;Epic Telecom?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">En efecte, la millor prova de tot aix\u00f2 \u00e9s la valoraci\u00f3 real dels clients: 5,0 sobre 5 estrelles en 71 opinions de Google, amb comentaris que destaquen precisament poder parlar amb una persona real en lloc d&#8217;un contestador autom\u00e0tic, i l&#8217;atenci\u00f3 propera en catal\u00e0. Per contra, aquest tipus de valoraci\u00f3 \u00e9s dif\u00edcil de trobar entre els grans operadors nacionals.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Preguntes freq\u00fcents<\/h2>\n\n\n\n<h2 class=\"wp-block-heading\">Com puc contactar amb Epic Telecom si tinc un problema urgent?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Per tel\u00e8fon al 977 756 775, en horari de dilluns a divendres de 9:00 a 14:00 i de 15:00 a 17:00.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Epic Telecom t\u00e9 oficina f\u00edsica on anar en persona?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">S\u00ed, a l&#8217;avinguda Bellissens 42, Edifici Tecnoredesa (Oficina 113), a Reus, Tarragona.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Quina puntuaci\u00f3 t\u00e9 Epic Telecom en opinions de clients?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">5,0 sobre 5 estrelles en 71 opinions de Google.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">L&#8217;atenci\u00f3 al client \u00e9s en catal\u00e0?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">S\u00ed, l&#8217;atenci\u00f3 propera en catal\u00e0 \u00e9s un dels aspectes que m\u00e9s valoren els clients.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Com s\u00e9 si la tarifa que em proposen \u00e9s realment la que necessito?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Epic Telecom aconsella sempre la tarifa que millor s&#8217;adapta a les necessitats reals de cada client, sense vendre serveis de m\u00e9s.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Quan truques a un gran operador, sovint acabes parlant amb un contestador autom\u00e0tic o amb alg\u00fa que no coneix la teva situaci\u00f3 real. En canvi, a Epic Telecom l&#8217;atenci\u00f3 al client \u00e9s el nostre tret diferencial des del primer dia. Per aix\u00f2, val la pena explicar concretament com treballem i qu\u00e8 pots esperar quan ens [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":137,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[270],"tags":[40,25,68,70,69,27,67],"class_list":["post-136","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-telefonia-empresarial","tag-atencio-al-client","tag-epic-telecom","tag-opinions-clients","tag-proximitat","tag-reus","tag-tarragona","tag-transparencia"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Atenci\u00f3 al Client d&#039;Epic Telecom: Per Qu\u00e8 Som Diferents<\/title>\n<meta name=\"description\" content=\"Descobreix com \u00e9s realment l&#039;atenci\u00f3 al client d&#039;Epic Telecom: proximitat, transpar\u00e8ncia i valoracions reals 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